HELP CENTER

When you have found the item(s) you wish to purchase, please follow the instructions below:-

1. Select the correct size for the item(s)
2. Enter the quantity
3. Read the Terms and Conditions
4. Click the 'Add to Cart' button 
5. Check that the items in your basket are the items you want to order

If you are a new user...

1. Enter your email address
2. Enter your name
3. Enter your shipping address
4. Click the 'Continue to shipping method' button
5. Choose your delivery options
6. Enter your payment details
7. Click the 'Complete Order' button

If you are an existing user...

1. Enter your username and password
2. Enter your payment details
3. Click the ' Complete Order ' button

The items illustrated on this website are as close as possible to how they look in real life. The reproduction of colors is as accurate as photographic and computing processes will allow. Different computer monitors have different settings which may make colors appear differently and therefore we accept no responsibility for differences in color or style.

On product pages that feature items of clothing, you can find a link to a sizing chart (located below the size menu). As different manufacturers have slight variations in their sizes our charts should only be used as a rough guide.

To see the full size charts for Men, Women, Boys and Girls see product detail pages.

Orders over £39.9 US & Canada Standard Delivery FREE

• Please allow up to 5 working days from the time the goods leave our warehouse (you will receive an email or text from us once your order has left the warehouse)
• We will select an appropriate carrier to deliver your order for free (depending your delivery address)

US & Canada Standard Delivery US$4.95

• Please allow up to 5 working days from the time the goods leave our warehouse (you will receive an email or text from us once your order has left the warehouse)
• This option does not guarantee delivery on a specific date
• Please allow 14 - 21 working days for delivery of your order, before contacting our Customer Services team

US & Canada Express Delivery US$7.95

• Please allow 3 working day from the time the goods leave our warehouse (you will receive an email or text from us once your order has left the warehouse)
• We will select an appropriate carrier to deliver your order (depending on your delivery address)
• Please allow at least 7 - 10 working days for delivery of your order, before contacting our Customer Services team.

International Priority Delivery US$6.95

• Please allow 5 working days from the time the goods leave our warehouse (you will receive an email or text from us once your order has left the warehouse)
• This is an economical international service, which has a longer transit time
• This service does not guarantee a specific delivery date
• Please allow at least 14 - 21 working days for delivery of your order, before contacting our Customer Services team
• This option is available worldwide, with certain restrictions

International Priority Delivery US$9.95

• Please allow 3 working days from the time the goods leave our warehouse (you will receive an email or text from us once your order has left the warehouse)
• Please allow at least 7 - 14 working days for delivery of your order, before contacting our Customer Services team
• This is a fully traceable delivery service

Non-Shippable Addresses
For contractual reasons we are unable to deliver to certain locations around the world. If your country is not listed when you are entering a delivery or billing address, then we will not be able to accept your order to deliver to that address.

Any customs or import duties are applied once the package reaches its destination country. Additional charges for customs clearance must be paid by the recipient. We have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; our advice would be to contact your local customs office for further information.

We try to get all our orders dispatched within 3 working days of order. However, this may not always be possible, for the following reasons:

• Pre-orders Products on pre-order or products that are not in stock at the time of ordering will dispatched according to the time/date specified on the website.
• Credit/debit card checks - Sometimes we may need to make additional checks on your credit card which might delay your order. This could result in a delay an order for up to 36 hours. If this occurs we will inform you by email.
• Shirt printing - Shirts requiring personalization (for example with additional name, numbering and badges added) may take an extra 3 days before they are ready to be dispatched.
• Items marked 'Available Within' - Occasionally if a particular product is in high demand, we will need to re-order from our suppliers. If this is the case, then the number of days that this process will take will be quoted on the product details page. For example "Available within 7 days"
• Orders with different stock availability - If you have selected multiple items with different availability times then we will dispatch your order when all items are ready

This will depend on the delivery option you selected during the checkout process.

• US & Canada Standard Delivery allow 14 - 21 working days from the time the goods leave our warehouse
• US & Canada Priority Delivery allow 7 -10 working days from the time the goods leave our warehouse
• Standard International Delivery allow 14 - 21 working days from the time the goods leave our warehouse
• Priority International Delivery allow 10 -14 working days from the time the goods leave our warehouse

In all the options shown above, you will receive an email from us once your order has left the warehouse.

Should your order be marked as available for immediate dispatch and it fails to reach you within the times quoted above, then please contact our Customer Services team who will be happy to assist you.

To track your order, complete the following steps:

Should your order be marked as available for immediate dispatch and it fails to reach you within the times quoted above (see 'How long will my delivery take?'), then please contact our Customer Services team who will be happy to assist.

Undelivered Items – we aim to deliver all of our orders and keep failed deliveries to a minimum. If we do fail to deliver any order to you, please report this to us no later than 30 days from the date on which the order was taken by us. We will not accept responsibility for any undelivered orders which are reported to us later than 30 days after the date on which the order was taken by us.

We currently accept the following credit cards:

• Mastercard Credit / Debit
• Visa Credit / Debit
• American Express
• Discover

We also accept Paypal as payment.

We accept payment in US Dollars ($). You will checkout using USD at latest exchange rate.

Click the appropriate currency symbol at the top right of the page.

When you click one of these symbols, the page you are on will refresh and all prices will be displayed in your new currency. Prices will be displayed in your new currency until you change it again, even if you leave the site and come back later.

Your credit/debit card security number is a 3 digit number which can be found on the far right side of the signature strip on the back of your card. This 3 digit number is unique to your card, and gives you extra protection against fraud.

Note: with American Express cards, the card security number is 4 digits long and is printed on the front of the card.

After you have confirmed your purchase, we make an immediate connection to STRIPE to verify the card and amount, so that authorization is given before we complete the order.

If you wish to change your order, you will need to contact the Customer Services team as soon as possible after placing your order. This is because we start processing the order as soon as the order confirmation email is sent. This enables us to provide you with the quickest possible service.

No actual payment is taken until your goods are being packed for delivery. Pre-order items will also not be charged for until your goods are being packed for delivery.

You may return any item within 30 days of receiving the item in the original condition for an exchange or full refund of the price you paid for the item.

Please visit our Returns Center and follow the instruction to return the product.

https://12soccertee.myreturnscenter.com/

Refunds will be issued based on the original form of payment.

Please allow up to 21 working days from when we receive the items for your account to be refunded.

We will send you an email once we have completed the refund process.

Returns for personalized product will only be accepted if the personalization is incorrect from the receipt of order or if the product is faulty.

All return and re-shipping charges are the customer's liability. Please note that the cost of return shipping will be deducted from your refund.

If your item is defective, faulty or incorrect please contact Customer Services prior to returning it at admin@12soccertee.com20customer.services@store.manutd.com" target="_top"> and we will advise how to proceed with the issue.

1. Wrap the item(s) securely in a suitable envelope or packet.
   
   
2. Please also include your original dispatch note with your return.
   
   
3. Please return your item to the address below depending on your location:

UNITED STATES

595 N COLUMBIA BLVD

Portland

Oregon

97217-1009

United States

UNITED KINGDOM

E10 Voyager Park

Portfield Road

Portmouth

Hampshire

PO3 5FL

United Kingdom

When you order anything from 12soccertee.com your order is made over a secure connection. This means that all the personal information you enter will be encrypted so it cannot be read as it travels over the Internet. Encryption is used on all pages within the buying process, making shopping on 12soccertee.com as safe as possible.

We implement a number of sophisticated security measures to ensure the safety of the personal information you provide. The information is contained on a secure server, which is accessible only by a limited number of employees who have authorized access rights to such information.

Once you have passed your credit/debit card details to us, they are stored in an encrypted format on our DataCash server located behind a firewall. Access to this machine is strictly controlled, preventing unauthorized access to your personal data.

Look for a Globalsign logo and only purchase from merchants you know and trust. In addition to encrypting the data you send over the Internet, the certificate can be used to confirm and authenticate the identity of a web site's owner (in this case, the merchant).

Because digital certificates act as electronic signatures they cannot be forged, you can be certain the connection is secure if either RSA DATA SECURITY INC. or VeriSign Inc has issued the certificate.

'Your Profile' is an area of the site where the information that you submitted during registration is stored. There are numerous things you can do in this section:

• Amend or update your personal details (i.e. if you move house, you will want to change your address)
• Create an Address Book (useful for delivery to addresses other than your own). Here you can add, view, edit and delete addresses
• Change your password
• Track orders
• View your order history
• Set the preferences for the emails you receive from us
• View your Wishlist

If you already have a profile set up with 12soccertee.com, you can log in using the same email address and password. There is no need to create a new profile. If you have not created a profile, you can browse through the site without setting up a profile. The first time you purchase an item from us, a profile will be set up automatically for you as you will need to enter this information to successfully place an order.

You will be asked to enter your email address and a password. Once your profile has been created we will be able to send you order confirmations, let you know how your order is progressing and, depending on your preferences, send you details of special offers via email.

1. Click on 'Your Profile' at the top of any page
2. Enter your username and password
3. Click on 'Personal Details'
4. Update your personal details as required
5. Click the 'Submit' button

If you forget your password:

1. Click on the 'Forgot Password' link in the 'Your Profile' area at the top of the screen.
2. Enter your email address
3. An email will be sent to you with a new password.
4. Login to 'Your Profile' using your new password
5. Click 'Password'
6. Enter a new password
7. Click the 'Submit' button

You have the right to remove your personal information and preferences. In order to do this, please email to us including the following information:

1. Your name,
2. Your address and/or...
3. The e-mail address you set up the profile with.

We do not currently sell gift vouchers or certificates.

Occasionally however, 12soccertee.com may produce exclusive vouchers, offers and discounts for our valued customers and email subscribers.

Where you have a valid promotion code, the following additional terms and conditions apply on the discounts:

• When more than one promotion is running at the same time – only the highest value offer will be valid. Multiple promotions or offers cannot be used simultaneously.
• Discounts will only be available on order values over the amount stated in the offer.
• Discounts are only valid until the date published.
• Discounts are only redeemable for purchases made on this website (store.manutd.com).
• Discounts are not refundable.
• Only one discount/promotion/offer may be used per customer per transaction.
• We reserve the right to end any discounts, promotion or offer at any time including prior to the advertised end date without notice.